Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 100% freshness guarantee and will provide a full refund or replacement for any items that arrive damaged or do not meet our quality standards. Please notify us within 14 days of delivery to initiate your request.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and packaging, especially if there is visible damage or quality concerns.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the photos you collected.

• 3.
  Review Process

  Our culinary experts will review your request within 48 hours to determine if a refund or a fresh replacement is appropriate.

• 4.
  Resolution

  Once approved, we will process your refund to the original payment method or ship out your replacement items at no extra cost.